Terms of Service

These terms are the agreement between you and Chase Tolleson ("we", "us"), who runs Chase AI at chasetolleson-ai.com (the "Service"). By signing in or using the Service, you agree to them.

They work together with:

• the Privacy Policy, which explains how we handle personal data;
• the AI section below, which explains what Chase AI is and is not; and
• the Data Processing Addendum, which covers personal data about other people that you bring into the Service (for example a recorded sales call or a DM thread).

If you use the Service for a business, you accept these terms on behalf of that business and confirm you are allowed to.

Important: the dispute resolution section contains a binding arbitration agreement, a class-action waiver and a jury-trial waiver. You can opt out of arbitration within 30 days, as explained there.

• You must be at least 18 years old. The Service is not for children.
• Chase AI is for Chase Tolleson's coaching clients: coaches and service providers running a business. It is meant for business use. If you are a consumer (acting mainly outside your trade or business), you keep the protections consumer law gives you.
• Access is by invitation only. Chase's team adds your email address; there is no public sign-up. We decide who has access, and we may decline or end access as described below.
• The information you give us must be true and kept up to date.

There are no passwords. You sign in with a one-time code we email to you. Anyone who can read your email can sign in to your account, so:

• keep your email account secure (a strong password and two-factor sign-in help);
• never share a sign-in code with anyone. We will never ask you for one;
• sign out on shared devices; and
• tell us straight away at support@chasetolleson-ai.com if you think someone else has accessed your account.

An account is for one person. Do not share it, resell access or let a team use one login. You are responsible for what happens in your account, except where it is caused by our own failure.

Chase AI is an AI coaching tool. It answers from a library built from Chase Tolleson's own coaching material, holds voice calls, guides you through your brand, niche, offer and content, helps you plan YouTube videos, write email campaigns and build sales call flows, reviews material you share (such as a sales call or a DM thread), and creates documents for you.

• Chase AI is an AI, not Chase personally. Chase does not read or write the answers as they happen. His material shapes how the AI answers, and he and his team may review conversations as described in the Privacy Policy.
• Fair use limits. The Service has limits, for example messages per day and call minutes. Your current limits and usage are shown in the settings menu. We may adjust limits to keep the Service reliable for everyone.
• Changes. We improve the Service all the time, so features will change, appear and go.
• Availability. We aim for the Service to be available at all times but do not promise it will be uninterrupted. It depends on third-party providers (hosting, AI models, email) and may pause for maintenance or when a provider has an outage or usage limit.

No payment is taken through Chase AI. Access comes with your coaching relationship with Chase, on whatever terms you agreed with him separately. These terms do not set a price.

• You can stop using the Service at any time, and delete your account yourself in Settings, under Delete my account.
• Access may end when your coaching relationship with Chase ends, or as described in the suspension and termination section. Where it is reasonable, we will tell you first so you can download or copy anything you want to keep.

You agree not to use the Service, or anything it creates, to:

• break any law, or infringe anyone's rights (including privacy, intellectual property and publicity rights);
• upload or create illegal, hateful, harassing, sexually explicit or violent content, or content that exploits minors;
• send spam, run phishing or scams, or impersonate anyone;
• publish false or misleading claims, including fake testimonials, invented client results, or income or health claims you cannot back up;
• scrape, copy or systematically extract the Service, its answers or Chase's library (for example to build a dataset or a competing product), or use bots or automated tools to access it, except the features we provide;
• reverse engineer, decompile or try to get the source code, prompts, models or underlying data of the Service, except where the law allows it despite this restriction;
• probe, test or get around security, rate limits or usage limits, or disrupt the Service or other members;
• share, sell or rent your account or sign-in codes, or let people outside your account use it;
• use the Service to make decisions with legal or similarly significant effects on people (for example about employment, credit or health) without appropriate human review; or
• upload other people's personal data unless you are allowed to (see the Data Processing Addendum).

We may remove content that breaks these rules, and in serious cases suspend your account.

"Your content" means everything you put into the Service: messages, voice input (as text), files, recordings, screenshots, links, your brand foundation and summaries, business details, and the details of tools you connect.

• You own it. We claim no ownership of your content.
• Licence to run the Service. You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display your content only as needed to provide, secure and support the Service for you, including sending it to the providers listed in the Privacy Policy. This licence ends when your content is deleted, apart from backups that expire on their normal cycle and anything we must keep by law.
• Not shared with other members. Your content is not added to the library that answers other members. We may use aggregated information that does not identify you (for example how often a feature is used) to improve the Service.
• You decide what is public. In My foundation you choose which parts of your foundation may inform public content (posts, videos, emails). Everything else stays private coaching context. Choosing it does not publish anything.
• Your responsibility. You confirm you have the rights and permissions needed for the content you upload, including recordings of calls and conversations with other people.

Recordings and videos you upload for review are deleted from storage right after they are transcribed.

• You own the outputs. As between you and us, you own the answers, scripts, emails, plans and documents the Service creates for you, and you may use them in your business. To the extent we have any rights in them, we assign them to you. This does not give you rights in Chase's underlying material or our software (see our intellectual property).
• No guarantee of uniqueness. AI tools can produce similar outputs for different people, and we cannot promise an output is original or protected by copyright in every country.
• Check before you use. Outputs can be wrong, incomplete or out of date. Review them before you rely on them or publish them, especially any claims, prices, guarantees or legal wording.

The Service, its software, design and prompts, the library built from Chase Tolleson's coaching material, and Chase's name, likeness and voice belong to Chase, to us or to our licensors. Subject to these terms and while you have access, we give you a personal, non-exclusive, non-transferable right to use the Service for your own business.

You may use what Chase AI tells you in your own business. You may not republish, sell or share Chase's material or substantial parts of the library, use it to train another AI, or present it as your own coaching program.

If you send us ideas or feedback, we may use them without owing you anything. If you believe something in the Service infringes your rights, email support@chasetolleson-ai.com and we will look into it promptly.

You are interacting with an AI system, not with Chase. Its answers are generated automatically and can be wrong, incomplete, out of date or not right for your situation, even when they sound confident. Where calls use a synthetic voice modelled on Chase's, it is not Chase speaking live.

The Service offers coaching ideas and business education. It is not therapy, counseling, or medical or mental-health care, and it is not financial, investment, legal, tax or accounting advice. It does not diagnose anything and does not create a professional relationship of any kind. Get advice from a qualified professional before making decisions in those areas, and use your own judgment for every decision.

If you are in crisis or thinking about harming yourself or someone else, stop and contact your local emergency number now. In the United States you can call or text 988 to reach the Suicide and Crisis Lifeline.

Chase AI does not promise that you will earn any amount of money or reach any result. This is depth work, not a revenue formula. Examples, stories and figures in Chase's material or in answers are illustrations, not typical results and not a promise of yours. Your results depend on many things we do not control, and any business carries risk.

If you publish testimonials, results or income claims in content made with the Service, they must be real, typical of what your clients get (or clearly labelled as not typical), and backed by evidence, as the U.S. Federal Trade Commission and similar laws elsewhere require.

The Service relies on services run by others, such as your browser's speech recognition for calls, and tools you choose to connect (for example your booking link, your website, Zoom recordings, or Instagram publishing through our scheduling provider). Their own terms apply to your use of them. We are not responsible for their content, availability or practices, and a connection may stop working if they change their service.

When you connect a tool, you let us access it on your behalf only as needed to provide the feature you asked for. You can disconnect it at any time from Connected tools.

You can stop using the Service at any time. We may suspend or end your access, or remove content, if:

• you seriously or repeatedly break these terms, or we reasonably suspect fraud or abuse;
• your coaching relationship with Chase ends;
• we need to, to comply with the law or a request from an authority, or to protect members or the Service; or
• we stop offering the Service.

Where it is reasonable, we will warn you first and give you a chance to fix the problem or save your work. After your access ends, sections that by their nature should continue (for example ownership, liability, indemnity and governing law) still apply.

Apart from what these terms say, the Service is provided "as is" and "as available". To the extent the law allows, we give no other promises or warranties, for example that the Service will meet your needs, be error free, or that outputs will be accurate, lawful for your use or achieve any result.

If you are a consumer, you keep the rights the law gives you for digital services. Nothing in these terms takes those rights away.

To the extent the law allows:

• we are not liable for indirect or consequential losses, or for loss of profits, revenue, business, opportunity, goodwill or data, arising from your use of the Service or its outputs; and
• our total liability for all claims relating to the Service is limited to US$100.

What we do not limit. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, for harm caused intentionally or through gross negligence, or any other liability that cannot be limited under the law that applies, including your mandatory rights as a consumer.

If you use the Service for a business, you will cover our reasonable costs and losses (including reasonable legal fees) from third-party claims that arise from your content, what you publish or send using the Service, how you use personal data about other people, or your breach of these terms or the law. We will tell you about the claim promptly and let you take part in the defense. This section does not apply to consumers.

This section applies where we process personal data on your behalf, as your processor under Article 28 of the GDPR (and the UK GDPR where relevant) and as your service provider under US state privacy laws. That covers personal data of your clients, prospects or anyone else that you upload, such as a sales-call recording, a DM thread or screenshot, or notes about a client. For your own account data, we are the controller and the Privacy Policy applies instead.

Your role

You are the controller. You decide why this data is used and you are responsible for having a lawful basis for it, telling the people concerned where the law requires it, and handling their requests. Do not upload special category data (such as health information about identifiable people) unless you have a lawful basis and it is needed.

What we do

• Instructions. We process the data only to provide the Service to you (storing it in your account and analysing material you ask Chase AI to review) and on your documented instructions, which are these terms and your use of the Service.
• Confidentiality. Only people who need access to run or support the Service can access the data, and they are bound by confidentiality.
• Security. We use appropriate technical and organizational measures, including encryption in transit, access control, hashed sign-in codes and session tokens, and deletion of uploaded recordings after transcription.
• Subprocessors. You authorize us to use the providers listed in the Privacy Policy as subprocessors. We will update that list before adding or replacing a subprocessor.
• International transfers. Some subprocessors are in the United States. Transfers rely on the safeguards described in the Privacy Policy.
• Helping you. We help you, as far as is reasonable, to answer requests from the people concerned, and with security, breach notification and data protection impact assessments.
• Breaches. We tell you without undue delay after becoming aware of a personal data breach affecting this data.
• Deletion. When you delete the material, or your account is deleted, we delete this data, except where the law requires us to keep it. Backups expire on their normal cycle.

These terms are governed by the laws of the State in which the operator is based, United States, and applicable US federal law (including the Federal Arbitration Act), without regard to conflict-of-law rules. Any dispute that is not arbitrated will be heard only in the state or federal courts located in that State, and you and we consent to their jurisdiction.

Consumers outside the US. If you are a consumer living in the European Union, the United Kingdom or another country whose laws give you rights that cannot be waived by contract, you keep those rights, including the right to bring a claim in the courts where you live.

Please read this section carefully. It affects your rights, including your right to go to court.

Talk to us first

Before starting any claim, email support@chasetolleson-ai.com with a description of the problem and what you want. We will try to resolve it with you informally for 60 days.

Binding individual arbitration

If we cannot resolve it, you and we agree that any dispute arising out of or relating to these terms or the Service will be settled by binding individual arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules if you use the Service as a consumer, or its Commercial Arbitration Rules otherwise, before a single arbitrator. It may take place by video, phone or written submissions. The arbitrator may award the same individual relief a court could. If you are a consumer, we will pay any filing, administration and arbitrator fees beyond what you would pay to file in court, unless the arbitrator finds your claim frivolous.

Exceptions

• Either of us may bring an individual claim in small-claims court, if it qualifies.
• Either of us may ask a court for an injunction to stop infringement or misuse of intellectual property, or unauthorized access to the Service.

No class actions

You and we may bring claims against each other only individually, and not as a plaintiff or class member in any class, collective, consolidated or representative action. If this class-action waiver is found unenforceable for a claim, that claim (and only that claim) will go to court, not arbitration.

Jury trial waiver

To the extent the law allows, if a claim goes to court instead of arbitration, you and we waive any right to a jury trial and the claim will be decided by a judge.

Your right to opt out

You can opt out of this arbitration agreement within 30 days of first accepting these terms, by emailing support@chasetolleson-ai.com with your name, the email on your account and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these terms.

Time limit

To the extent the law allows, any claim must be started within one year after it arises, or it is permanently barred.

We may update these terms, for example when we add features or the law changes. For material changes we will give you at least 30 days' notice by email or in the app before they take effect. If you do not agree, you can stop using the Service and delete your account before the change applies. The date at the top shows when these terms last changed.

• These terms and the documents they link to are the whole agreement between you and us about the Service.
• If a court finds part of these terms unenforceable, the rest stays in force, and the part is applied as far as the law allows.
• If we do not enforce a right straight away, we can still enforce it later.
• We may transfer these terms to someone who takes over the Service, as long as your rights are not reduced. You may not transfer them without our written consent.
• We are not responsible for delays or failures caused by events beyond our reasonable control.
• These terms are written in English. If they are translated, the English version applies unless the law says otherwise.

Questions about these terms: support@chasetolleson-ai.com.

• Operator: Chase Tolleson
• Email: support@chasetolleson-ai.com